FAQ

For Pre-orders: Once the preorders are closed, it will take from 3 to 6 weeks to produce everything, than 1 week to ship all the orders. 
You’ll receive your order within the 2 next weeks after, depending on your location.

Where is the store based ?
Paris, France

Do you ship worldwide?
Shipping is available to most countries. However, if there is a problem we will contact you about your order and refund as necessary. 

How long will it take to receive my order ?

Every order will be shipped within 7 days. 
- Estimated delivery in France: 1-5 business days after shipping
- Estimated delivery in Europe: 5-15 business days after shipping
- Estimated delivery outside Europe: 5-20 business days after shipping

Orders who choose the insufficient option for shipping will be cancelled.

Do you offer tracked shipping?

You can add tracked shipping option in your cart.

📦 DAMAGES & DELAYS

I'm not responsible for losses or delays incurred by the shipping service. If you give an incomplete or wrong address.
  • If your shipment arrives clearly damaged please contact me by sending me a photo of the damaged order as soon as you have received it. 
  • I will be able to offer a refund or a replacement if I still have the item in stock.
  • The customer will be responsible for the re-delivery fees.
❌ Cancellations

No cancellations for any orders with preorder items.
Cancellations for instock items must be done within 48 hours upon placing the order, sale will be final if 48 hours have passed and you haven't emailed me to cancel. 


📭 Lost Packages

Once an order is shipped, it's out of my hands and I unfortunately do not offer refunds. If losing mail is a concern for you, I recommend picking a shipping option that includes tracking.

Thank you for understanding.


CUSTOMS

Before receiving your goods, you may have to pay VAT, customs duty if you ordered outside the European Union. I am not responsible for any customs charges the buyer might have to pay upon delivery.

📄 Shop Policies

Every item is checked for quality but may have slight variations. Colors may vary from your screen but I do my best to represent my products in photos.

Your privacy matters to me and your information is used only for shipping your order or contacting you in the event of a problem. 🙏